WAS #11

This spring XINTEC will attend the GSMA’s Wholesale Agreements and Solutions Group event (WAS #11) which takes place in Cape Town, South Africa. The event will bring together major industry players, aggregators, mobile operators and tech providers from all over the world..

When: 20-23 April 2020
Where: International Convention Centre, Cape Town, South Africa.

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Xintec appoints Nikki McElligott as support and operations lead

XINTEC has announced the appointment of Nikki McElligott as Support and Operations Lead for the business. Nikki joins XINTEC from Aspen Grove where she spent almost five years growing her career across a number of roles before being promoted to Technical Lead in Customer Care in 2017.

A graduate of the Institute of Technology, Tralee, Nikki has a BSc in Computing and extensive experience in technical support and IT applications. With 10 years’ experience in working with Tier 1 clients in the communications sector, Nikki’s appointment will increase XINTEC’s ability to provide the best proactive support to its valued customers around the globe. Nikki’s role will also extend into XINTEC’s managed services division where her skills will also add value.

Commenting on her appointment Rob Durran, CEO, XINTEC, said, “We’re delighted to welcome Nikki to the team. The support and operations lead is a demanding and exciting role and requires a particular skillset that is often hard to find. To have recruited someone with the exact set of skills locally is a testament to the wealth of talent that exists in Kerry and we’re proud to support the growth of businesses in Ireland’s regions.”

Nikki’s appointment is one of a number of recent additions to the XINTEC team as the company continues to expand into new markets and broaden its suite of services.


For further information please contact:

Melanie O’Donnell: melanie.odonnell@xintec.com +353 (0)1 2930260


XINTEC provides comprehensive Fraud Management and Revenue Assurance software solutions to fixed-line and cellular/mobile telecommunications operators worldwide. These solutions help operators maximize their revenues by eliminating revenue leakage and fraud-related losses. XINTEC’s minimally invasive ‘light-touch’ technology is designed for rapid deployment, scalability and cost leadership. XINTEC target the small and emerging, and mid-size operator segment worldwide, and has customers in EMEA, Middle East, APAC and the Americas.

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Tips For Aspiring Entrepreneurs – By Sean Killeen

Some years ago, as I was involved in getting the business off the ground, a Flemish friend took an active interest in my pursuits. We were sipping a coffee one day in Antwerp, and he unexpectedly he sprung the question: “Hey Sean, what’s the difference between you and others?”.

Somewhat perplexed by the nature of this enquiry, and suspecting he may have been observing my movements a little too closely for comfort, I spurted back “What do you mean the difference?”

But he insisted with his question, and repeated: “what is it makes you different to others?”

Knowing that I was a mere mortal soul no different to any other, I hazarded a thoughtless guess, in an attempt to extricate myself from this increasingly awkward moment. “Maybe I’m a bit foolish?” I suggested. This of course was in reference to my reckless leap into the unknown associated with trying to start a business from scratch – at the best of times a rather scary experience, well known to any enterprising spirit having decided to squander their savings while out of gainful employment.

“No, no, that’s not what I meant”. And leaping to the rescue, he exclaimed “You’re different because you’re actually doing it!”

In fact, what I think he was referring to was the fact that I was trying to start a business, rather than just talk about it, or fantasise about some new world in the making. Ie. whereas others would love to do what I was doing, they just wouldn’t, for fear of failure, or getting it wrong, or losing money, or taking too much risk, etc.

So, from one simple man to another simple man, his statement made me realise that I had already taken a major step into the unknown, perhaps without realising the madness of it, to kick start this business venture. And this impulse was a differentiator in itself.

Another important moment, also in the early days, was a meeting with a qualified business coach. One of his peculiar techniques was asking the “so what?” question to would-be entrepreneurs, to “stress test” the solidity of their projects.

I was no exception. After hacking my way through an explanation of the business plan, and trying to articulate the central proposition to him, I got the “so what?” treatment.

Not matter how compelling I thought my propositions were, for instance “we’ll revolutionise the telecom industry by eradicating fraud” or “we’ll enrich end-user’s lives by providing them a totally secure mobile experience” or even “we’ll make money grow from trees!”, I was taking a bullet at every turn.

A short succession of so what’s later, and much perspiring, I started running out of intelligible things to say. It became embarrassing, and I would have preferred had the earth swallowed me up rather than endure this gruelling session. But my coach knew this only too well, and I could see he was rather enjoying the moment, until he finally relented.

This experience, however uncomfortable and distressing, genuinely helped me focus my mind on what was important about this business plan. It helped me clarify and make sense of what I was trying to achieve, and gave shape to this project from its very outset.

As any aspiring entrepreneur will know, building a business is infinitely more complex than just sniffing a potential opportunity in a marketplace. So, may I suggest that before you consider emptying your savings account on an earth-shattering idea, apply the “so what?” technique to your business plan to test how well you’re doing.