HUMAN EXPECTATIONS OF MACHINE LEARNING
In 2012, Google’s neural network taught itself to recognise cats. Since then, there have been significant advancements in artificial intelligence and machine learning. So, why do I still feel nervous when someone asks, “how does your FMS identify new frauds we don’t know about?”. Well, let’s put this into perspective. To recognise cats, Google combined […]
APPLYING THE 80/20 RULE TO TELECOM FRAUD
Also known as the Pareto Principle, the 80/20 rule can be roughly applied to virtually any business need. In the 80/20 rule, organizations are able to get eighty percent of their results using twenty percent of their resources. In sales, 80 percent of all sales may be completed by the top 20 percent of employees. In fraud management, 80 […]
HOW A TELECOM FRAUD SOLUTION CAN PROTECT YOUR PROFITS
In 2017 alone, the CFCA estimated that US$29 billion was lost due to telecom fraud. Telecom fraud is four times larger than credit card fraud, yet it’s less often discussed in the media. Telecom companies need to protect themselves through the use of reliable telecom fraud management solutions, if they want to avoid costly surprises for their customers. Most telecom […]
6 STEPS OPERATORS CAN TAKE TO AVOID TELECOM FRAUD IN SUMMER
August is known to be the busiest month out of the year for telecommunications fraud, as criminals take advantage of summer plans and holidays. This summer is likely to bring with it a host of new exploits and attacks – and you must assume that your company will be targeted. This summer telecom operators should spend […]
PROTECTING THE CFO – THE SIMPLE SOLUTION TO REVENUE LOSS THROUGH FRAUD
Irrespective of a communication providers’ size, a CFO or Finance Director’s nightmare is to have to explain to his executive team, to his shareholders, to his/her own customers, even the general public in some instances, why they didn’t detect an ongoing financial loss or couldn’t prevent a sudden fraud hit. The increase in scale and […]
IRSF IN 2018 – SAME OLD FRAUD BUT NEW DESTINATIONS
We have always been aware that while, as an industry, our Fraud and Risk Managers are performing risk reviews, and planning and sharing intelligence to try and stay one step ahead of the fraudsters, those we are planning strategies against (ie. the fraudsters), are doing the same to try and stay ahead of us. Fraudsters […]
REVENUE ASSURANCE: ENOUGH WITH MANUAL WORK!
Getting tired of trawling through Excel tables, spreadsheets, etc.? What inevitably spikes the interest of a Revenue Assurance (RA) analyst is uncovering evidence of revenue leakage somewhere in the organisation. This is what will drive him or her to expand the scope of an investigation and get to the vera causa, or true cause, of a […]
THE VALUE OF NRTRDE-OUT RECORDS IN THE FRAUD DETECTION PROCESS
Roaming revenues have been declining for several years now, and some CSP’s have realised that being accepted as a preferred roaming partner in their home country can generate important revenue to replace that lost through declining outbound roaming settlements. A HPMN will normally have a choice of several VPMN’s in most countries their customers will […]
WHAT YOU SHOULD LOOK FOR IN A REVENUE ASSURANCE PARTNER
The RA team will develop relationships across the business and with the system suppliers. If you take an objective view, some relationships will work better than others. We need to understand why this is to ensure the team continues to be effective and become smarter with those relationships that are not as smooth. The best […]
THE HIDDEN VALUE IN REVENUE ASSURANCE TOOLS
A good Revenue Assurance software platform will play a key role in mitigating risk within a business.It can provide assurances in relation to the accuracy and completeness of the billing process; it can address regulatory concerns; it can be used to manage customer complaints; it can help reduce customer churn; it can assist in identifying […]