Tuesday 17th November, 2020: XINTEC has today announced the appointment of Paula Cain to its board of directors. Paula is an accomplished commercial and portfolio leader with over 20 years’ experience in the ICT industry across the UK and Ireland. She is currently working as an independent advisor helping clients with business growth strategy and execution.
Commenting on her appointment, Rob Durran, CEO, XINTEC said, “We’re delighted to welcome Paula to the XINTEC board of directors. Paula’s expertise and guidance will be central to the development of our business strategy in 2021 and beyond, including the launch of our exciting new suite of customer focused services”.
Paula started her career with BT in the UK managing the rollout of broadband and dial IP before quickly progressing to lead on networking, ICT and mobility propositions. Paula has held several senior management positions in marketing, contract management, and customer experience. She was Head of Strategy in BT in Ireland before undertaking a general management role in the UK to drive incremental growth in high value markets.
Paula’s specialism includes taking a customer-centric approach and using insights to create highly effective go-to-market plans. She has a proven track record in developing market leading propositions and commercial strategies supporting a range of markets, customers, and technologies.
Paula holds an MSc in Business Telecoms from University College London and a BSc (Hons) in Systems Modelling from Sheffield Hallam University. She lives in Dublin with her husband and two children.
XINTEC today revealed its new suite of customer service offerings, aimed at providing customers with best in class technical solutions backed by its team of skilled fraud & revenue assurance experts.
Rob Durran, CEO, XINTEC, said, “The complex nature of fraud and its ever evolving threat to the telecoms industry means operators are having to look outside their internal resources to tackle this issue. We understand that our customers want best value results from a team they can trust. XINTEC customers benefit from not only our intelligent network of fraud and revenue assurance solutions, but also a skilled professional team of experts who they have direct access to on a daily basis for reporting and development.
Durran continues, “Our success lies in our collaborative approach to managing customer networks. We understand that when it comes to fraud and revenue assurance, there is no “one size fits all’ approach. So we work in partnership with our clients to identify and understand their needs before deploying the most suitable service, and this relationship continues through to in-life management of the service to reporting and further development.
In addition to the new managed service offering, XINTEC also recently achieved the ISO9001 accreditation for quality management. The certification endorses XINTEC’s commitment to quality across its entire business, from its customer focused approach, to the motivation and implication of top management. It also ensures optimum quality control procedures around its software development and services.
Sean Killeen, our Chairman, will be attending ConneXion Asia
2019 in Bangkok on the 4th & 5th of September.
He will be speaking on the topic: ‘Beating Fraudsters at
their Own Game”, on Wednesday 4th September, 11.45-12.15.
To schedule a meeting with Sean at the event, please fill in below