Category: News

Tuesday 17^th November, 2020:

XINTEC has today announced the appointment of Paula Cain to its board of directors.  Paula is an accomplished commercial and portfolio leader with over 20 years’ experience in the ICT industry across the UK and Ireland. She is currently working as an independent advisor helping clients with business growth strategy and execution.

Commenting on her appointment, Rob Durran, CEO, XINTEC said, “We’re delighted to welcome Paula to the XINTEC board of directors. Paula’s expertise and guidance will be central to the development of our business strategy in 2021 and beyond, including the launch of our exciting new suite of customer focused services”.

Paula started her career with BT in the UK managing the rollout of broadband and dial IP before quickly progressing to lead on networking, ICT and mobility propositions. Paula has held several senior management positions in marketing, contract management, and customer experience. She was Head of Strategy in BT in Ireland before undertaking a general management role in the UK to drive incremental growth in high value markets.

Paula’s specialism includes taking a customer-centric approach and using insights to create highly effective go-to-market plans. She has a proven track record in developing market leading propositions and commercial strategies supporting a range of markets, customers, and technologies.

Paula holds an MSc in Business Telecoms from University College London and a BSc (Hons) in Systems Modelling from Sheffield Hallam University. She lives in Dublin with her husband and two children.

XINTEC today revealed its new suite of customer service offerings, aimed at providing customers with best in class technical solutions backed by its team of skilled fraud & revenue assurance experts.

Rob Durran, CEO, XINTEC, said, “The complex nature of fraud and its ever evolving threat to the telecoms industry means operators are having to look outside their internal resources to tackle this issue. We understand that our customers want best value results from a team they can trust. XINTEC customers benefit from not only our intelligent network of fraud and revenue assurance solutions, but also a skilled professional team of experts who they have direct access to on a daily basis for reporting and development.  

Durran continues, “Our success lies in our collaborative approach to managing customer networks. We understand that when it comes to fraud and revenue assurance, there is no “one size fits all’ approach. So we work in partnership with our clients to identify and understand their needs before deploying the most suitable service, and this relationship continues through to in-life management of the service to reporting and further development.

In addition to the new managed service offering, XINTEC also recently achieved the ISO9001 accreditation for quality management. The certification endorses XINTEC’s commitment to quality across its entire business, from its customer focused approach, to the motivation and implication of top management. It also ensures optimum quality control procedures around its software development and services.

XINTEC has announced the appointment of Nikki
McElligott as Support and Operations Lead for the business. Nikki joins XINTEC
from Aspen Grove where she spent almost five years growing her career across a
number of roles before being promoted to Technical Lead in Customer Care in
2017.

A graduate of the Institute of
Technology, Tralee, Nikki has a BSc in Computing and extensive experience in
technical support and IT applications. With 10 years’ experience in working
with Tier 1 clients in the communications sector, Nikki’s appointment will
increase XINTEC’s ability to provide the best proactive support to its valued
customers around the globe. Nikki’s role will also extend into XINTEC’s managed
services division where her skills will also add value.

Commenting on her appointment Rob Durran,
CEO, XINTEC, said, “We’re delighted to
welcome Nikki to the team. The support and operations lead is a demanding and
exciting role and requires a particular skillset that is often hard to find. To
have recruited someone with the exact set of skills locally is a testament to
the wealth of talent that exists in Kerry and we’re proud to support the growth
of businesses in Ireland’s regions.”

Nikki’s appointment is one of a number of
recent additions to the XINTEC team as the company continues to expand into new
markets and broaden its suite of services.

ENDS/

For further
information please contact:

Melanie O’Donnell: melanie.odonnell@xintec.com
+353 (0)1 2930260

About XINTEC

XINTEC
provides comprehensive Fraud Management and Revenue Assurance software
solutions to fixed-line and cellular/mobile telecommunications operators
worldwide. These solutions help operators maximize their revenues by
eliminating revenue leakage and fraud-related losses. XINTEC’s minimally
invasive ‘light-touch’ technology is designed for rapid deployment, scalability
and cost leadership. XINTEC target the small and emerging, and mid-size
operator segment worldwide, and has customers in EMEA, Middle East, APAC and
the Americas.

Follow XINTEC on Twitter @XINTECGlobal and Linked In

Tuesday 18th June, 2019: Irish fraud and revenue assurance provider XINTEC today announced that Rob Durran has been appointed chief executive officer of the organisation. Rob will take over from outgoing CEO and founder of XINTEC, Sean Killeen.

Rob currently holds the role of general manager at XINTEC having played an instrumental role in the company’s road to profitability over the last number of years. Prior to joining XINTEC in 2012, Rob held the role of Business Development Director at Lansdowne Real Estate Group. As well as an honours degree in property, law, tax and construction from Limerick Institute of Technology, Rob also holds a Master’s in Business from University College Cork.

In his new role, Rob will be responsible for leading the company on an ambitious growth, through the development of its fraud and revenue assurance platforms and the continuous improvement of its customer relationship and acquisition strategy. Sean will continue to remain involved in XINTEC as business development director, as well as the role of chairman of the board. 

Commenting on his new position Rob said. “I’m excited to be taking the reins at XINTEC, a company that I have been passionately involved in building over the last seven years. As anyone launching a start-up will know, it is a hugely challenging journey, one that has thankfully reaped success and I, along with my talented team, are excited about the next stage of XINTEC’s journey and the many opportunities available. I’d like to take this opportunity to thank Sean for his continued support and I look forward to working with him in his new role.”

Outgoing chief executive Sean Killeen said, “Rob has played a pivotal role in XINTEC’s growth, particularly in the last three years as we made some major strategic business decisions, including the re-location of the team to Kerry, the recruitment of some of the most talented professionals in the industry and the development of new, market leading products. I have every confidence in Rob’s ability to drive the organisation as we embark on our next growth phase, backed by a very capable team of professionals.”

XINTEC is one of the world’s most trusted and recognised providers of fraud and revenue assurance solutions in the communications industry. With customers across the EMEA, APAC and US region, XINTEC is at the front line in protecting its customers from serious threats that can have detrimental effects on both the reputation and bottom line of service providers across the globe.

28th January 2019

XINTEC has announced the appointment of Adrian Harris as Senior Fraud and Risk Consultant. A veteran of the telecoms industry, Adrian brings a wealth of domain knowledge and experience to the role and will have responsibility for working with XINTEC’s technical and commercial teams to expand the company’s product offerings.

Prior to joining XINTEC, Adrian spent 11 years working with Neural Technologies as Director of New Products. He also held the Director of Fraud Solution for Cerebrus Solutions from 2002-2007. He’s been working in the telecommunications industry since 1985 when he joined AT&T Bell Labs in the USA. He is a renowned expert in risk management and has travelled extensively throughout the world speaking at industry events and supporting telecommunication providers in mitigating risk and implementing fraud and revenue assurance solutions.

Sean Killeen, CEO of XINTEC commented, ‘We are delighted to welcome Adrian to the team and looking forward to building on our growth to date by harnessing Adrian’s expertise in the field of strategic risk management. Adrian has many years in the industry and his experience and knowledge will be hugely beneficial to our customers as we work with them to implement better controls to mitigate risk and grow their revenues.’

Adrian commented, ‘I am delighted to be joining XINTEC, a company that reflects my own ethos on close customer engagement and cost-effective solutions to real problems. This approach, which allows growing telecom service providers to implement leading technology within their budgets, is forward thinking and has great growth potential.’

Adrian’s appointment is the first of five new roles to be filled at XINTEC’s global headquarters in County Kerry, Ireland. Additional roles to be announced in the coming months include software development, support and testing.

XINTEC provides comprehensive Fraud Management and Revenue Assurance software solutions to fixed-line and cellular/mobile telecommunications operators worldwide. These solutions help operators maximize their revenues by eliminating revenue leakage and fraud-related losses. XINTEC’s minimally invasive ‘light-touch’ technology is designed for rapid deployment, scalability and cost leadership. XINTEC target the small and emerging, and mid-size operator segment worldwide, and has customers in EMEA, Middle East, APAC and the Americas.

6th December 2018 

Telesom, Somaliland’s leading telecoms provider, has announced that it has signed a deal with XINTEC for its FMSevolution tool to monitor for Fraud across its network.

In running all its fixed line and mobile traffic through XINTEC’s leading edge fraud detection system, the company will greatly enhance its protection against the world’s biggest fraud threats. The solution also provides additional detection techniques such as overlapping calls, high-usage detection and associative methods which combined with a unique hotlist database will significantly reduce fraud and deliver outstanding results.

Adnan Dahir, Telesom’s International Relations Manager said, “We were were impressed with both the simple and straightforward model that XINTEC offers, and the quick deployment of the technology. Protecting our network against fraud is of crucial importance and in partnering with XINTEC and launching the FMSevolution tool we are confident that we have best in class measures now in place to safeguard our network.”

Commenting on the deal, Sean Killeen, CEO of XINTEC said, “We are delighted to partner with Telesom to enhance the security of their operation and prevent any potential future financial losses through fraud. Together with our rapidly expanding customer base, we are now leading the charge on tackling the world’s largest fraud threats in a cost effective way and creating a virtual army against this ever-growing threat to our industry.”

XINTEC’s FMSevolution solution is a real-time fraud detection tool. With FMSevolution, Fraud Managers can now access comprehensive reporting on alerts, data and traffic using an easy-to-use Web dashboard. With its live database of over 1.5 million test call numbers, FMSevolution can immediately alert its customers if an attack using these test numbers is dialled from anywhere in the world.

The following article was published on siliconrepublic.com on October 24th, 2018, written by John Kennedy.

The financial impact of telecoms fraud is massive and it could soon impact everyone.

In the past, telecoms fraud was rarely discussed by the industry because of fears of inspiring copycat crimes. It was often referred to by insiders as “the telecoms industry’s dirty little secret”.

But now, with the increasing spate of crimes impacting consumers – including ‘Wangiri fraud’, whereby mobile customers are enticed to return a missed call at a huge cost – the secret is out.

Siliconrepublic.com previously reported on instances of private branch exchange (PBX) fraud whereby telecoms devices in businesses could be easily hacked using a combination of codes. Unsuspecting businesses could end up with bills worth tens of thousands of euro as their phone systems are used to enable calling card scams around the world.

Read the full siliconrepublic.com article here

13th September 2018 

Diabolocom have announced that it has signed a multi-year deal with XINTEC for its FraudStrike tool to monitor for suspicious international outbound calling activity, including International Revenue Share Fraud (IRSF), across its network. Diabolocom, who provide customer interaction management solutions across all contact channels, will benefit from XINTEC’s leading edge fraud detection tool including FraudStrike’s live database of over one million test-call numbers typically dialed by fraudsters when orchestrating an IRSF attack. The solution also provides additional detection techniques such as overlapping calls, high-usage detection and associative methods which combined with the database will significantly reduce false positives and deliver outstanding results.

Frédéric Durand, Founder and CEO of Diabolocom said, “We selected XINTEC’s FraudStrike tool, based on its capability, it’s easy to install process and its unparalleled success in preventing fraud across the communications industry. We have a commitment to our customers to ensure absolute security across our networks and channels and in partnering with XINTEC, we are strengthening this promise”.

Commenting on the deal, Sean Killeen, CEO of XINTEC said, “We are delighted to add Diabolocom to our growing network of FraudStrike converts. As more and more communication service providers become aware of the significant but unnecessary financial losses an IRSF attack can generate, the more they want a simple, easy to install solution that is both cost effective and provides immediate results”. 

XINTEC’s FraudStrike solution is a real-time IRSF detection tool in the cloud. With FraudStrike, Fraud Managers can now access comprehensive reporting on alerts, data and traffic using an easy-to-use Web-based dashboard. With its live database of over 1 million test call numbers, FraudStrike can immediately alert its customers if an attack using these test numbers is dialled from anywhere in the world.

5th September 2018

XINTEC is pleased to announce the appointment of Yann Le Roux as Head of Software Development. In his new role, Yann will be responsible for leading the development of XINTEC’s leading portfolio of fraud detection technology for the fixed and mobile communications industry across the globe.

With over 12 years’ experience in software development, Yann joins XINTEC from JRI-America, the IT branch of Japan’s second largest bank, SMBC (Sumitomo Mitsui Banking Corporation), where he held the role of technical architect. Prior to this Yann spent five years working for global financial services corporation FEXCO, where he joined as a junior Java developer before progressing to the role of senior software engineer.

Originally from Brittany in France, Yann studied at ENSSAT where he achieved a Masters in Computer Science and Software Development. Following the completion of his studies in 2007, Yann moved to Ireland to further his career.

Commenting on the appointment Sean Killeen, CEO of XINTEC, said, “Yann brings a wealth of experience and fresh, innovative thinking to the business at a crucial time when we are expanding our service offering to meet our customers’ needs. In any organisation, it’s essential to evolve and with Yann at the helm, and further appointments in the pipeline, it’s an exciting time of growth for the business.”

Based in Kerry, Dublin & Luxembourg, XINTEC provides Fraud Management and Revenue Assurance software solutions to Communications Service Providers around the world. These solutions help operators maximise their revenues by eliminating revenue leakage and fraud-related losses.

XINTEC’s minimally invasive ‘light-touch’ technology is designed for rapid deployment, scalability and cost leadership. XINTEC target the small and emerging, and mid-size operator segment globally, and has customers in EMEA, APAC and the Americas. XINTEC is a preferred supplier to the Vodafone Group.