preloader

Subscription Fraud

Subscription fraud involves obtaining customer information required for signing up to new telecom contracts or services with a valid authorization, but without the intention of paying for the products and services used.

But there are plenty of opportunities for fraud.

The Subscription Fraud Challenge

With the proliferation of services, content as well as new devices available to the consumer, consumers are also demanding quicker application responses, and different application mediums, whilst CSP’s need to offer superior capability to differentiate in a very competitive marketplace.

At the end of the process, there is a Fraud Decision, Credit Decision (for each Order Item) and potentially an External Database access decision.

How do we solve this problem?

Our Point-of-Sale (PoS) or Fraud Credit Check (FCC) accepts customer orders for telecommunications product and services, performs a series of checks and provides a decision to the service providers CRM as to whether the application should be accepted, declined or referred. iGenuity can be deployed in-line with the Point-of-Sale process or off-line,  assigning a score and deposit to an accepted application. Referred applications are presented to an analyst for manual review. The analyst will either accept or decline the order, assigning an appropriate score and deposit value. FCC is comprised of two groups: Credit Vetting and Fraud Check. The CRM initiates the Credit Vetting and Fraud Check, which completes synchronously as a single step.

Let’s collaborate

Send us an email,
to discuss these modules.

We use cookies to give you the best experience.