Boost the performance of your business with our unique blend of Managed Services.

Customers are offered a choice of 3 Managed Service Levels, ranging from basic support to full outsourcing.

Outsourcing fraud and revenue assurance to XINTEC

By choosing to outsource some or all of your Fraud and/or Revenue Assurance operation, you get immediate access to a best-in-class suite of products – FMSevolution™ and RAevolution™ – and a team of skillfully trained professionals to help you maximise the value of these products.

Fraud managed services

Under a Managed Service agreement, XINTEC is responsible for delivering a service on behalf of the customer, whether a mobile network operator, MVNO or fixed-line or other service provider.

XINTEC offers the right mix of technology and skillsets to manage the various fraud types that would otherwise be done by in-house teams.

Revenue assurance managed services

Designed for operators who may be short on in-house resources or capabilities to implement or manage a Revenue Assurance function within their business, our Managed Service leverages a deep domain expertise to bring customers the very best mix of technology and skillsets to monitor and address critical revenue assurance challenges across the business.

As a Managed Service provider, XINTEC is responsible for delivering, implementing and maintaining a top-level service for the customer, whether a mobile network operator, MVNO or fixed-line or other service provider.

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The service level agreement

A good service level agreement is essential for smooth relationship with our customers. When things go wrong, the supplier has the job of fixing them.

If there is a fraud attack, it must be detected quickly and shut down before the customer incurs a financial loss.

A service level agreement should cover all possible scenarios so that businesses can operate with minimal disruption. It is a contract that establishes a set of deliverables that one party has agreed to provide another, seamlessly.

Most operators need to comply with the latest financial auditing standards, which can also be reflected in their SLA with the Managed Service provider.

 

XINTEC value add

However, although complex algorithms may help eliminate false positives, preventing a fraud hit still requires human intervention. At XINTEC, we know our systems and our customers, and we know what we are looking for and how to fix it. That is the added value of our Managed Service.

The future

With more and more operators focusing on their core business, outsourcing of non-core activities is becoming the norm.

We provide a range of value adding outsourcing options for your Fraud or Revenue Assurance functions.

Outsourcing is designed to suit your needs and budget, bespoke and tailored to what you need, when you need it.

Fraud and/or Revenue Assurance operation

By choosing to outsource some or all of your Fraud and/or Revenue Assurance operation, you get immediate access to a best-in-class suite of products – FMSevolution™ and RAevolution™ – and a team of skilfully trained professionals to help you maximise the value of these products  to meet the day to-day challenges of your business.

Managed Service levels

By choosing to outsource some or all of your Fraud and/or Revenue Assurance operation, you get immediate access to a best-in-class suite of products – FMSevolution™ and RAevolution™ – and a team of skilfully trained professionals to help you maximise the value of these products  to meet the day to-day challenges of your business.

The future

More and more outsourced RAFM services
Telcos should focus on their core and make money from that, and then outsource whatever is non-core.
It should be a no-brainer to outsource at least the basic Fraud Management and Revenue Assurance functions and leave this to a specialist Managed Service provider.
You can start outsourcing your Fraud or Revenue Assurance functions for as little as €500 a month, and just use the service you need, when you need it.
Talk to us at XINTEC, to tailor the Managed Services solution that best fits your needs.

Which operators benefit from Managed Services?

Those that benefit most are the smaller and medium-sized operators. Many smaller telcos have limited in-house capabilities to manage risk and would rather rely on a partner to ensure their network is protected.

Larger enterprises may also opt for Managed Services, but usually in more

By taking a proactive approach, we want to prevent problems for happening in the first place. And usually this is on a fixed monthly contract or subscription basis.

Service Level 1

Full access to the XINTEC Fraud Management System and Database for self-monitoring
Dedicated experts to help you manage your system and support you with general queries
Comprehensive in-life support services available such as adds, changes, and training options
9 VAS features included as part of your monthly subscription. You can upgrade at any time to service level 2 or service level 3, including adding options for supplementary services.*

Service Level 2

Full Access to the XINTEC Fraud Management Solution, Database, and Support team
Dedicated platform monitoring and domain management support available (24/7 option available)
In-life support as standard with 20 VAS features included as part of your monthly subscription.
You can upgrade at any time to service level 3, including adding options for supplementary services.*

Service Level 3

Fully Managed e2e Solution
24/7 monitoring & support with proactive investigations, analysis and feedback loops
Consultancy and changes included with options available for more complex requirements
Full range of 29 standard VAS features included as part of monthly subscription with options for supplementary services.*

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E: info@xintec.com
T: +353 (0) 1 2930260​

A: 5-6 Castledemesne House, Ivy Terrace, Tralee, County Kerry, Ireland – V92 Y4DC

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3 Levels of Managed Service

Managed Services provides for the monitoring and management of RAFM systems combined with direct access to skilled domain experts, and is underpinned by a detailed Service Level Agreement. Below is a summary of the 3 levels of service offered. For more details, please contact us directly.

Service Level 1
“Support”

– Full access to the XINTEC Fraud Management System and Database for self-monitoring

– Dedicated experts to help you manage your system and support you with general queries

– Comprehensive in-life support services available such as adds, changes, and training options

– 9 VAS features included as part of your monthly subscription. You can upgrade at any time to service level 2 or service level 3, including adding options for supplementary services.

Service Level 2
“Out-tasking”

– Full Access to the XINTEC Fraud Management Solution, Database, and Support team

– Dedicated platform monitoring and domain management support available (24/7 option available)

– In-life support as standard with 20 VAS features included as part of your monthly subscription.

– You can upgrade at any time to service level 3, including adding options for supplementary services.

Service Level 3
“Outsourcing”

– Fully Managed e2e Solution

– 24/7 monitoring & support with proactive investigations, analysis and feedback loops

– Consultancy and changes included with options available for more complex requirements

– Full range of 30 standard VAS features included as part of monthly subscription with options for supplementary services.

Revenue Assurance

Usage Assurance
– Reconciliation of consumed service from Switch to Billing
– Comparison of aggregate data or CDR match
– Simple Root Cause Analysis

Provisioning Assurance
– Reconciliation of provisioning profiles
– Simple rules based configuration
– Automated worklist emails
– Feedback loading and tracking

Partner Assurance
– Reconciliation of partner invoices against detailed consumption
– Track missing invoices
– Identify unbilled usage

Balance Movement

– Audit balance accuracy of prepaid and/or mobile money accounts
– Opening/closing balance reconciliation of financial system
– Identification of top-N discrepancies

Consultancy

Fraud Managed Services

FMSevolution is modular, and can be deployed on-site, in the Cloud, or as a Managed Service.

A wide variety of Fraud scenarios encountered in mobile and fixed-line networks are addressed under our Managed Service proposition, as follows:

– SMS spam
– SIM box fraud
– IMEI abuse
– IMEI reprogramming
– SIM stuffing
– SIM swapping
– Subscription fraud
– Roaming fraud (inbound and outbound)
– TAP to NRTRDE integrity checks

– International Revenue Share Fraud (IRSF)
– Wangiri fraud
– Overlapping calls
– Premium Rate Service (PRS) fraud
– SIM cloning
– Mobile malware
– Proxy fraud
– PBX hacking

– Prepaid fraud
– Voucher fraud
– Top-up fraud
– IN fraud
– Social engineering
– Mobile commerce fraud
– Mobile Money fraud
– M2M fraud
– IoT-related fraud
– 5G-related fraud

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