Boost the performance of your business with our unique blend of Managed Services.Customers are offered a choice of 3 Managed Service Levels, ranging from basic support to full outsourcing.
A choice of Managed Service levels to fit your needs.
3 Levels of Managed Service
Service Level 1 – “Support”
– Full access to the XINTEC Fraud Management System and Database for self-monitoring
– Dedicated experts to help you manage your system and support you with general queries
– Comprehensive in-life support services available such as adds, changes, and training options
– 9 VAS features included as part of your monthly subscription. You can upgrade at any time to service level 2 or service level 3, including adding options for supplementary services.
Service Level 2 – “Out-tasking”
– Full Access to the XINTEC Fraud Management Solution, Database, and Support team
– Dedicated platform monitoring and domain management support available (24/7 option available)
– In-life support as standard with 20 VAS features included as part of your monthly subscription.
– You can upgrade at any time to service level 3, including adding options for supplementary services.
Service Level 3 – “Outsourcing”
– Fully Managed e2e Solution
– 24/7 monitoring & support with proactive investigations, analysis and feedback loops
– Consultancy and changes included with options available for more complex requirements
– Full range of 30 standard VAS features included as part of monthly subscription with options for supplementary services.