Boost the performance of your business with our unique blend of Managed Services.

Customers are offered a choice of 3 Managed Service Levels, ranging from basic support to full outsourcing.

A choice of Managed Service levels to fit your needs.

3 Levels of Managed Service

Managed Services provides for the monitoring and management of RAFM systems combined with direct access to skilled domain experts, and is underpinned by a detailed Service Level Agreement. Below is a summary of the 3 levels of service offered. For more details, please contact us directly.

Service Level 1 – “Support”

– Full access to the XINTEC Fraud Management System and Database for self-monitoring

– Dedicated experts to help you manage your system and support you with general queries

– Comprehensive in-life support services available such as adds, changes, and training options

– 9 VAS features included as part of your monthly subscription. You can upgrade at any time to service level 2 or service level 3, including adding options for supplementary services.

Service Level 2 – “Out-tasking”

– Full Access to the XINTEC Fraud Management Solution, Database, and Support team

– Dedicated platform monitoring and domain management support available (24/7 option available)

– In-life support as standard with 20 VAS features included as part of your monthly subscription.

– You can upgrade at any time to service level 3, including adding options for supplementary services.

Service Level 3 – “Outsourcing”

– Fully Managed e2e Solution

– 24/7 monitoring & support with proactive investigations, analysis and feedback loops

– Consultancy and changes included with options available for more complex requirements

– Full range of 30 standard VAS features included as part of monthly subscription with options for supplementary services.