Fraud Managed Service

Outsourcing your fraud management function to industry experts.
XINTEC’s Fraud Managed Service combines our best-in-class technical solutions with professional fraud expertise.
Outsourcing some or all aspects of the fraud management function to XINTEC, under a performance-based agreement, means we become responsible for implementing your fraud strategy.

Key Benefits of this Service

• Best-in-class technical solutions combined with professional fraud expertise
• Industry best practice applied to fraud management operations
• Management overhead reduced to a minimum to run the service
• Resource reallocation to core business activity
• Performance based SLA means we are fully accountable for results
• Business reporting on demand to meet your performance objectives

What is the right service level for your business?

Managed Services provides for the monitoring and management of RAFM systems combined with direct access to skilled domain experts, and is underpinned by a detailed Service Level Agreement. Below is a summary of the 3 levels of service offered. For more details, please contact us directly.

Service Level 1 – “Support”

– Full access to the XINTEC Fraud Management System and Database for self-monitoring

– Dedicated experts to help you manage your system and support you with general queries

– Comprehensive in-life support services available such as adds, changes, and training options

– 9 VAS features included as part of your monthly subscription. You can upgrade at any time to service level 2 or service level 3, including adding options for supplementary services.

Service Level 2 – “Out-tasking”

– Full Access to the XINTEC Fraud Management Solution, Database, and Support team

– Dedicated platform monitoring and domain management support available (24/7 option available)

– In-life support as standard with 20 VAS features included as part of your monthly subscription.

– You can upgrade at any time to service level 3, including adding options for supplementary services.

Service Level 3 – “Outsourcing”

– Fully Managed e2e Solution

– 24/7 monitoring & support with proactive investigations, analysis and feedback loops

– Consultancy and changes included with options available for more complex requirements

– Full range of 30 standard VAS features included as part of monthly subscription with options for supplementary services.