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Boost the performance of your business with our unique blend of Managed Services.

Customers are offered a choice of 3 Managed Service Levels, ranging from basic support to full outsourcing.

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Why a Managed Service?

A Managed Service provides for the monitoring and management of RAFM systems combined with direct access to skilled domain experts, and is underpinned by a detailed Service Level Agreement.

Below is a summary of the 3 levels of service offered. For more details, please contact us directly.

What is the right service level for your business

XINTEC’s Managed Service combines our best-in-class technical solutions with professional expertise.

Service Level

Level 1
  • Full access to your xintec system and database.
  • Dedicated experts to help manage your system
  • Comprehensive in-life support services.
  • 9 VAS features included as part of your subscription

Service Level

Level 2
  • Full access to your xintec system, database and support team
  • Dedicated platform monitoring and domain management.
  • In-life support as standard with 20 VAS features
  • Access to industry experts around the clock

Service Level

Level 3
  • Fully managed end to end solution and support
  • 24/7 monitoring and support with proactive investigations, analysis and feedback loops
  • Consultancy and changes included
  • Full range of over 30 VAS services as standard

What we offer

The Service Level Agreement

A service level agreement or SLA is a contract that establishes a set of deliverables that one party has agreed to provide another, seamlessly. A good SLA is essential for a smooth relationship with customers and should ensure they can operate with minimal disruption. Most CSPs need to comply with the latest financial auditing standards, which can also be reflected in our SLA.

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