Case Study - Managed Services

When getting under a customer’s skin means becoming one.

In an ironic twist of fate, solving complex operational issues can demand a juxtaposition of one’s role from managed service provider to end customer.

The incident described in this case study illustrates how, in order to gain a deep understanding of customer needs, one must fully adopt an end-user mindset. 

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iGenuity brings together the best Fraud Management and Revenue Assurance capabilities in to one intuitive platform.

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