XINTEC today revealed its new suite of customer service offerings, aimed at providing customers with best in class technical solutions backed by its team of skilled fraud & revenue assurance experts.
Rob Durran, CEO, XINTEC, said, “The complex nature of fraud and its ever evolving threat to the telecoms industry means operators are having to look outside their internal resources to tackle this issue. We understand that our customers want best value results from a team they can trust. XINTEC customers benefit from not only our intelligent network of fraud and revenue assurance solutions, but also a skilled professional team of experts who they have direct access to on a daily basis for reporting and development.
Durran continues, “Our success lies in our collaborative approach to managing customer networks. We understand that when it comes to fraud and revenue assurance, there is no “one size fits all’ approach. So we work in partnership with our clients to identify and understand their needs before deploying the most suitable service, and this relationship continues through to in-life management of the service to reporting and further development.
In addition to the new managed service offering, XINTEC also recently achieved the ISO9001 accreditation for quality management. The certification endorses XINTEC’s commitment to quality across its entire business, from its customer focused approach, to the motivation and implication of top management. It also ensures optimum quality control procedures around its software development and services.