iGenuity™

iGenuity is our next generation platform for Revenue Assurance & Fraud Management, combining the best in fraud management and revenue assurance capabilities to eliminate fraud and revenue leakage from customer networks.

The platform is designed for flexibility and speed of implementation, to maximise the return on investment (ROI). Built to ‘scale as you grow’ iGenuity enables customers to independently select FM and RA modules which best suit their needs.

As well as incorporating the latest in analytics, Machine Learning and AI techniques, iGenuity is supported by our expert team of specialists. Even more convenient, the platform is modular, making it easy to install, configure and maintain. IGenuity can be deployed on-site, in the Cloud, or as a Managed Service.

Our CEO, Rob Durran, explains why fraud management and revenue assurance solutions are critical to ensuring best in class network operations.

For Fraud Management, the system is designed to simplify and automate the fraud detection process. iGenuity enables Fraud Analysts to easily and quickly access real-time information on how end customers are using services on their network, or on roaming partner networks. Any suspicious or potentially fraudulent activity can be instantly identified and brought under control so that financial losses are averted.

The Challenge

Fraud Managers recognise the complexity of this fraud type, and know they are ill-equipped to tackle it effectively. Why? Because traditional fraud systems are “rules-based”, and alarms are only generated after the attack has occurred. At Xintec we offer a unique advantage over other fraud detection techniques in that iGenuity actually generates alerts either before or during the early stages of a fraud attack. This is a very key differentiator, as we can now “move the dial” from reactive to predictive fraud detection, saving telcos up to 98% of potential financial losses in a single IRSF case.

The Challenge

Roaming fraud is a special case where the victim’s cell phone or stolen SIM cards are used to make highly expensive calls. The key to preventing this is for the telecom operator to detect the fraud very quickly and block the outgoing calls from taking place. However, fraud detection time often takes longer than the exchange of data.

The Challenge

Fraudsters bypass the mobile network interconnection to direct incoming calls to on-network calls made by a range of SIM cards. This means that on-network calls are generated instead of interconnecting to mobile terminating calls. The revenue lost is the difference between the interconnect termination price and the retail price of mobile on-network calls.

The Challenge

The rapidly growing IoT market is allowing CSP’s to secure steady cash flow with minimal added network infrastructure costs. But this expansion has exposed the telecommunication service providers to new fraud threats. Embedded SIMs if left unattended for long periods, are susceptible to possible tampering. The large number of terminals makes them prone to DoS attacks, or being used to launch such attacks.

The Challenge

Malicious spam text messages (also known as phishing texts or “smishing” – SMS phishing) are tools criminals use to trick users into giving them personal or financial information. As well as often being for the purposes of distributing malware, spam can slow down company networks and overwhelm the email servers of smaller businesses.

The Challenge

Mobile Payments provides a mechanism for conducting financial transactions using a mobile device as an alternative to using cash, cheques or credit cards. The mobile device is linked to a bank account, card account (credit, debit or prepaid) or stored value (e.g., prepaid wallets, online stored value, stored value cards) from which money is deposit or withdrawn. Mobile Money services are extremely attractive to fraudsters and those seeking vehicles for money laundering.

For Revenue Assurance, the solution provides a set of collection, reconciliation, and reporting features, accessible through a smart and intuitive GUI. The system works by analysing and reconciling event detail records (eDRs) from various network sources (GSM, GPRS, Prepaid, Roaming, Interconnect, Billing, Mediation, etc.) to identify, monitor and correlate the root causes of revenue leakage.

The software is typically deployed in predefined stages, as a range of easy-to-install modules requiring only light-touch integration. The system provides the following capabilities:

The Challenge

The opening and closing balance of a financial system must reconcile to assure revenue is reported correctly. This process is particularly challenging for Mobile-Money Financial Systems and Prepaid systems that process multi-millions of debits and credits per day. The challenge is further compounded in Prepaid systems with the multitude of dedicated accounts (aka wallets).

The Challenge

Validating third-party invoices (e.g. broadband) can be a time-consuming activity, especially when the relationship is relative new or when invoices haven’t been fully validated in the past. It is not unusual for there to be large discrepancies between the partners invoices and the services active for an operator’s subscribers.

Usage Assurance

Partner Assurance

Balance Movement

Provisioning Integrity

Rating Assurance

Financial Forecasting

IFRS Reporting

Invoice Assurance

Our Managed Services offering provides monitoring and management of Revenue Assurance and Fraud Management (RAFM) systems combined with direct access to skilled domain experts; underpinned by a detailed Service Level Agreement.

As a Managed Services provider, Xintec is responsible for delivering, implementing and maintaining a top-level service for our customers, be it a mobile network operator, MVNO or fixed-line or other service provider.

iGenuity™

The Platform

How It Works

Fraud Management

Fraud Challenges and Solutions

PBX Hacking

The Challenge

Revenue Share Fraud

The Challenge

Roaming Fraud

The Challenge

SIM box Detection

The Challenge

Internet of Things

The Challenge

Subscription Fraud

The Challenge

Spamming Fraud

The Challenge

Mobile Money

The Challenge

Revenue Assurance

Revenue Assurance Challenges and Solutions

Usage Assurance

The Challenge

Platform Assurance

The Challenge

Partner Assurance

The Challenge

Balance Movement

The Challenge

Rating Assurance

The Challenge

Financial Forecasting

The Challenge

IFRS Reporting

The Challenge

Invoice Assurance

The Challenge

Usage Assurance

Partner Assurance

Balance Movement

Provisioning Integrity

Rating Assurance

Financial Forecasting

IFRS Reporting

Invoice Assurance

Is Managed Service a solution for your business needs?

Business Reporting on Demand to meet performance objectives

Resource reallocation to core business activity

Best-in-class technical solutions combined with professional expertise

Management overhead reduced to a minimum to run the service

Performance based Service Level Agreements to ensure accountability

Average Leakage

Partner Assurance

The Challenge

How do we solve this problem?

Main steps

Average Leakage

Usage Assurance

The Challenge

How do we solve this problem?

Main steps

Average Leakage

Partner Assurance

The Challenge

How do we solve this problem?

Main steps

Average Leakage

Usage Assurance

The Challenge

How do we solve this problem?

Main steps

Will iGenuity fit your business?

Usage Assurance

Platform Assurance

Partner Assurance

Balance Movement

Rating Assurance

Financial Forecasting